THIS MASTER SOFTWARE SUBSCRIPTION AGREEMENT (“AGREEMENT”) GOVERNS YOUR ACQUISITION AND USE OF OUR SERVICES.  

IF YOU REGISTER FOR A FREE TRIAL FOR OUR SERVICES, THIS AGREEMENT WILL ALSO GOVERN THAT FREE TRIAL.  

BY ACCEPTING THIS AGREEMENT, EITHER BY CLICKING A BOX INDICATING YOUR ACCEPTANCE OR BY EXECUTING AN ORDER FORM THAT REFERENCES THIS AGREEMENT, YOU AGREE TO THE TERMS OF THIS AGREEMENT. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR THEIR LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY AND ITS AFFILIATES TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERMS "YOU" OR "YOUR" SHALL REFER TO SUCH ENTITY AND ITS AFFILIATES. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE SERVICES.

You may not access the Services if You are Our competitor, except with Our prior written consent. In addition, You may not access the Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.

This Agreement was last updated on September 22, 2023. It is effective between You and Us as of the date of You accepting this Agreement.

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Table of Contents

1. DEFINITIONS
2. FREE TRIAL
3. PURCHASED SERVICES
4. USE OF THE SERVICES
5. NON-DOMINKNOW PROVIDERS
6. FEES AND PAYMENT FOR PURCHASED SERVICES
7. PROPRIETARY RIGHTS
8. CONFIDENTIALITY
9. WARRANTIES AND DISCLAIMERS
10. MUTUAL INDENIFICATION
11. LIMITATION OF LIABILITY
12. TERM AND TERMINATION
13. WHO YOU ARE CONTRACTING WITH, NOTICES, GOVERNING LAW AND JURISDICTION
14. GENERAL PROVISIONS

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1. DEFINITIONS  

"Affiliate" means any entity which directly or indirectly controls, is controlled by, or is under common control with the subject entity. "Control," for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.  

"dominKnow | ONE" for the purposes of this agreement dominKnow | ONE refers to all dominKnow authoring and delivery products Claro, Flow, Capture and Convey purchased by You.

"Widget Library" means the online directory of widgets and templates that interoperate with the Services, located at https://dominknow.com, https://*.clarolive.com, https://*.convey.com, https://*.dominknow.one, https://*.authr.it or at any successor websites.

"Malicious Code" means viruses, worms, time bombs, Trojan horses and other harmful or malicious code, files, scripts, agents or programs.

"Non-dominKnow Applications" means online applications and offline software products that are provided by entities or individuals other than Us and are clearly identified as such, and that interoperate with the Services, including but not limited to those listed on the Widget Library and those identified as dominKnow Widgets or by a similar designation.

"Order Form" means the documents for placing orders hereunder, including addenda thereto, that are entered into between You and Us or any of Our Affiliates from time to time, including addenda and supplements thereto.  By entering into an Order Form hereunder, an Affiliate agrees to be bound by the terms of this Agreement as if it were an original party hereto. Order Forms shall be deemed incorporated herein by reference.

"Purchased Services" means Services that You or Your Affiliates purchase under an Order Form, as distinguished from those provided pursuant to a free trial.

"Services" means the products and services that are ordered by You under a free trial or an Order Form and made available by Us online via the customer login link at https://*.clarolive.com, https://*.authr.it, https://*.convey.com, https://*.dominknow.one and/or other web pages designated by Us, including associated offline and mobile components, as described in the User Guide.  “Services” exclude Non-dominKnow Applications.

"User Guide" means the online user guide for the Services, accessible via the training guide / online knowledge base accessible from within your dominKnow | ONE login. You acknowledge that You have had the opportunity to review this guide during the free trial described in Section 2 (Free Trial) below.

"Users" means individuals who are authorized by You to use the Services, for whom subscriptions to a Service have been ordered, and who have been supplied user identifications and passwords by You (or by Us at Your request). Users may include but are not limited to Your employees, consultants, contractors and agents, and third parties with which You transact business. 

"We," "Us" or "Our" means the dominKnow Inc. company described in Section 13 (Who You Are Contracting With, Notices, Governing Law and Jurisdiction).

"You" or "Your" means the company or other legal entity for which you are accepting this Agreement, and Affiliates of that company or entity.

"Your Data" means all electronic data or information submitted by You to the Purchased Services.

2. FREE TRIAL  

If You register on our website for a free trial, We will make one or more Services available to You on a trial basis free of charge until the earlier of (a) the end of the free trial period for which you registered or are registering to use the applicable Service; (b) the start date of any Purchased Services ordered by You; or (c) termination by Us pursuant to this Agreement. Additional trial terms and conditions may appear on the trial registration web page.  Any such additional terms and conditions are incorporated into this Agreement by reference and are legally binding.

ANY DATA YOU ENTER INTO THE SERVICES, AND ANY CUSTOMIZATIONS MADE TO THE SERVICES BY OR FOR YOU, DURING YOUR FREE TRIAL WILL BE PERMANENTLY LOST UNLESS YOU PURCHASE A SUBSCRIPTION. YOU SHOULD EXPORT CONTENT AS WEB COMPLIANT OR SCORM COMPLIANT PRIOR TO EXPIRATION OF TRIAL IF YOU WISH TO RETAIN THIS INFORMATION, BUT CHOOSE NOT TO PURCHASE A SUBSCRIPTION. IF YOU DO NOT PURCHASE THE SAME SERVICES AS THOSE COVERED BY THE TRIAL, SOME ELEMENTS CREATED MAY NOT BE EDITABLE IN YOUR PURCHASED SUBSCRIPTION. FEATURES AND CAPABILITIES ARE DEPENDENT ON THE PURCHASED SUBSCRIPTION TYPE. IF YOU PURCHASE A SUBSCRIPTION THAT DOES NOT CONTAIN THE SAME SERVICES AS THOSE WITHIN THE TRIAL, YOU MAY LOSE ELEMENTS ADDED WITH THE PREVIOUS SERVICE.

SOLELY WITH RESPECT TO A FREE TRIAL OF THE SERVICES, YOU ARE NOT ENTITLED TO RECEIVE DAMAGES FROM US FOR ANY CAUSE RELATING TO YOUR ACCESS TO AND USE OF THE SERVICES, TO ANY SERVICES PROVIDED BY US HEREUNDER, OR TO ANY SERVICES PROVIDED BY ANY THIRD PARTY IN CONNECTION WITH YOUR USE OF OR ACCESS TO THE SERVICES.  IN ADDITION, IN NO EVENT WILL YOU BE ENTITLED TO OBTAIN ANY INJUNCTIVE RELIEF OR OTHERWISE ENJOIN, RESTRAIN, OR OTHERWISE INTERFERE WITH US OR WITH THE DISTRIBUTION, OPERATION, DEVELOPMENT, OR PERFORMANCE OF THE SERVICES. SOLELY WITH RESPECT TO A FREE TRIAL OF THE SERVICES, TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL DOMINKNOW BE LIABLE TO YOU FOR ANY DAMAGES WHATSOEVER ARISING OUT OF YOUR USE OF (OR ANY INABILITY TO USE) THE SERVICES.  WITHOUT LIMITING THE FOREGOING, IN NO EVENT WILL WE BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR DELETION OF DATA, LOST PROFITS, OR LOST BUSINESS OPPORTUNITIES, REGARDLESS OF THE LEGAL THEORY UNDER WHICH SUCH DAMAGES ARE SOUGHT, AND EVEN IF ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING SECTION 9 (WARRANTIES AND DISCLAIMERS), DURING THE FREE TRIAL THE SERVICES ARE PROVIDED “AS-IS” WITHOUT ANY WARRANTY.WITHOUT LIMITING THE FOREGOING, DOMINKNOW AND ITS AFFILIATES AND ITS LICENSORS DO NOT REPRESENT OR WARRANT TO YOU THAT: (A) YOUR USE OF THE SERVICES DURING THE TRIAL PERIOD WILL MEET YOUR REQUIREMENTS, (B) YOUR USE OF THE SERVICES DURING THE TRIAL PERIOD WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR, AND (C) WHERE APPLICABLE, USAGE DATA PROVIDED DURING THE TRIAL PERIOD WILL BE ACCURATE . YOU SHALL BE FULLY LIABLE TO DOMINKNOW AND ITS AFFILIATES FOR ANY DAMAGES ARISING OUT OF YOUR USE OF OR ACCESS TO THE SERVICES DURING THE TRIAL PERIOD AND ANY BREACH OF THIS AGREEMENT BY YOU.

Please review the User Guide during the trial period so that You become familiar with the features and functions of the Services before You make Your purchase.

3. PURCHASED SERVICES  

1. Provision of Purchased Services. We shall make the Purchased Services available to You pursuant to this Agreement and the relevant Order Forms during a subscription term. You agree that Your purchases hereunder are neither contingent on the delivery of any future functionality or features nor dependent on any oral or written public comments made by Us regarding future functionality or features.

2. User Subscriptions. Unless otherwise specified in the applicable Order Form, (i) Services are purchased as User subscriptions and may be accessed by no more than the specified number of Users, (ii) additional User subscriptions may be added during the applicable subscription term at the same pricing as that for the pre-existing subscriptions thereunder, prorated for the remainder of the subscription term in effect at the time the additional User subscriptions are added, and (iii) the added User subscriptions shall terminate on the same date as the pre-existing subscriptions. User subscriptions are for designated Users only and cannot be shared or used by more than one User but may be reassigned to new Users replacing former Users who no longer require ongoing use of the Services.

3. Free Reviewer Accounts. A Subscription includes unlimited free reviewer accounts required by You exclusively for the purpose of reviewing courses for accuracy and function during the development or prior to publishing.  Reviewer accounts cannot be used for any purposes other than those set forth in this Section. Without limiting the foregoing, You are strictly prohibited from using reviewer accounts for the purpose of delivering courses to end users or Your learner audience.  Using Reviewer accounts for any purposes other than those set forth in this Section is a violation of this agreement and will be subject to additional hosting fees and/or termination of your subscription.  For the purpose of this section Reviewer Accounts shall mean any user account that accesses a course that is unpublished for the purpose of reviewing such course for accuracy and function or an account that has been created using the “New Reviewer” or similar feature.

4. Convey Hosting and Delivery of Published Courses (Optional). If this option is included on your Order Form or purchased at a later date and added to Your User Subscription You are then permitted to publish your courses for delivery, tracking and reporting to the number of registrations per month specified on Your Order Form.  Registrations that exceed your registrations per month will be billed the overage rate in effect at the time of the purchase. A registration is a single course associated with a learner in a calendar month. A registration occurs when a learner launches a course for the first time.  A learner may launch the course multiple times in that calendar month, but this will only count as a single registration.

4. USE OF THE SERVICES  

1. Our Responsibilities. We shall: (i) provide Our basic support for the Purchased Services to You at no additional charge, and/or upgraded support if purchased separately, (ii) use commercially reasonable efforts to make the Purchased Services available as outlined in our Service Level Agreement available in the About section, and (iii) provide the Purchased Services only in accordance with applicable laws and government regulations.

2. Our Protection of Your Data. We shall maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Your Data.  We shall not (a) modify Your Data, (b) disclose Your Data except as compelled by law in accordance with Section 8.3 (Compelled Disclosure) or as expressly permitted in writing by You, or (c) access Your Data except to provide the Services and prevent or address service or technical problems, or at Your request in connection with customer support matters.

3. Your Responsibilities. You shall (i) be responsible for Users’ compliance with this Agreement, (ii) be responsible for the accuracy, quality and legality of Your Data and of the means by which You acquired Your Data, (iii) prevent unauthorized access to or use of the Services, and notify Us promptly of any such unauthorized access or use, and (iv) use the Services only in accordance with the User Guide and applicable laws and government regulations. You shall not (a) make the Services available to anyone other than Users, (b) sell, resell, rent or lease the Services, (c) use the Services to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party privacy rights, (d) use the Services to store or transmit Malicious Code, (e) interfere with or disrupt the integrity or performance of the Services or third-party data contained therein, or (f) attempt to gain unauthorized access to the Services or their related systems or networks.

4. Usage Limitations. Services may be subject to other limitations, such as, for example, limits on disk storage space, on the number of calls You are permitted to make against Our application programming interface (API), and, for Services that enable You to host, deliver, register, report and track your published courses, on the number of registered learners or views by visitors to those courses. Any such limitations, if they exist, will be specified in Your “User Account” menu within the product. The Services provide real-time information to enable You to monitor Your compliance with such limitations.

5. dominKnow Stock Assets Library. dominKnow | ONE includes access to a library of stock images, speech bubbles, people, clipart, shapes, audio, video and photos.  Access to these Assets and permissions to use these Assets are provided to you for use in dominKnow| ONE authored courses only.  Your permission and access to these Assets is limited to the following terms:

• Your subscription is current and under good payment terms, in accordance with Section 6 of this agreement.
• You use the Stock Assets within dominKnow | ONE created courses only.
  
  You are prohibited to use dominKnow | ONE Stock Assets in:

• Design template applications intended for resale, whether on-line or not, including, without limitation, website templates, flash templates, business card templates, electronic greeting card templates, and brochure design templates.
• Other non-dominKnow | ONE products including any authoring, office products, or development tools.
  
  Upon termination of your subscription any Assets you have used from our Stock Asset Library can continue to be hosted, stored and delivered within courses created in dominKnow and published as a course from dominKnow | ONE, so long as the course remains unedited or unaltered outside of dominKnow | ONE.  If you alter in anyway (edit, update) the course outside of dominKnow | ONE using any software, tool, authoring tool, system, product or service other than dominKnow | ONE you must remove and destroy any and all dominKnow | ONE Stock Assets from your dominKnow | ONE published course. ‍

5. NON-DOMINKNOW PROVIDERS

1. Acquisition of Non-dominKnow Products and Services. We or third parties may from time to time make available to You (e.g., through the Media Browser, Template Library, Widget Library or a third-party website) third-party products or services, including but not limited to Non-dominKnow Applications, templates and designs, widgets, customization and other consulting services.  Any acquisition by You of such non-dominknow products or services, and any exchange of data between You and any non-dominknow provider, is solely between You and the applicable non-dominknow provider. We do not warrant or support non-dominknow products or services, whether or not they are designated by Us as “certified” or otherwise, except as specified in an Order Form. Subject to Section 5.3 (Integration with Non-dominKnow Services), no purchase of non-dominKnow products or services is required to use the Services except a supported computing device, operating system, web browser and Internet connection.

2. Non-dominKnow Applications and Your Data.  If You install or enable Non-dominKnow Applications for use with Services, You acknowledge that We may allow providers of those Non-dominKnow Applications to access Your Data as required for the interoperation of such Non-dominKnow Applications with the Services. We shall not be responsible for any disclosure, modification or deletion of Your Data resulting from any such access by Non-dominKnow Application providers. The Services shall allow You to restrict such access by restricting Users from installing or enabling such Non-dominKnow Applications for use with the Services.

3. Integration with Non-dominKnow Services. The Services may contain features designed to interoperate with Non-dominKnow Applications (e.g.,  templates, designs, widgets, Video Editors/transcoders, SCORM Cloud, Bright Network, Kaltura, youTube, Vimeo, TED etc.) To use such features, You may be required to obtain access to such Non-dominKnow Applications from their providers. If the provider of any such Non-dominKnow Application ceases to make the Non-dominKnow Application available for interoperation with the corresponding Service features on reasonable terms, We may cease providing such Service features without entitling You to any refund, credit, or other compensation.

6. FEES AND PAYMENT FOR PURCHASED SERVICES  

1. Fees. You shall pay all fees specified in all Order Forms hereunder. Except as otherwise specified herein or in an Order Form, (i) fees are based on services purchased and not actual usage, (ii) payment obligations are non-cancelable and fees paid are non-refundable, and (iii) the number of User subscriptions purchased cannot be decreased during the relevant subscription term stated on the Order Form. User subscription fees are based on monthly or yearly periods that begin on the subscription start date and each anniversary thereof; therefore, fees for User subscriptions added in the middle of a period will be prorated for the remaining term in that period and then included with future annual subscription renewal periods.  A multiyear subscription for any Purchased Services or multiyear renewal is an agreement to purchase the full value of all years of the subscription, even if required payments are annual. The recurring fees to be paid by You are fixed for the initial subscription term set forth within the applicable Order Form. Thereafter, an annual fee increase in an amount of 3% of the previous year’s fees shall be automatically applied to all applicable fees upon renewal of a subscription term. Thereafter, we may increase these fees for future or renewal subscription terms and on an annual basis.  

2. Invoicing and Payment. You will provide Us with valid and updated credit card information, or with a valid purchase order or alternative document reasonably acceptable to Us.  If You provide credit card information to Us, You authorize Us to charge such credit card for all Services listed in the Order Form for the initial subscription term and any renewal subscription term(s) as set forth in Section 12.2 (Term of Purchased User Subscriptions).  Such charges shall be made in advance, either annually or in accordance with any different billing frequency stated in the applicable Order Form. If the Order Form specifies that payment will be by a method other than a credit card, We will invoice You in advance and otherwise in accordance with the relevant Order Form. Unless otherwise stated in the Order Form, invoiced charges are due net 30 days from the invoice date. You are responsible for providing complete and accurate billing and contact information to Us and notifying Us of any changes to such information.

3. Overdue Charges. If any charges are not received from You by the due date, then at Our discretion, (a) such charges may accrue late interest at the rate of 1.5% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower, from the date such payment was due until the date paid, and/or (b) We may condition future subscription renewals and Order Forms on payment terms shorter than those specified in Section 6.2 (Invoicing and Payment).

4. Suspension of Service and Acceleration. If any amount owing by You under this or any other agreement for Our services is 30 or more days overdue (or 10 or more days overdue in the case of amounts You have authorized Us to charge to Your credit card), We may, without limiting Our other rights and remedies, accelerate Your unpaid fee obligations under such agreements so that all such obligations become immediately due and payable, and suspend Our services to You until such amounts are paid in full.  We will give You at least 7 days prior notice that Your account is overdue, in accordance with Section 13.2 (Manner of Giving Notice), before suspending services to You.

5. Payment Disputes. We shall not exercise Our rights under Section 6.3 (Overdue Charges) or 6.4 (Suspension of Service and Acceleration) if You are disputing the applicable charges reasonably and in good faith and are cooperating diligently to resolve the dispute.

6. Taxes. Unless otherwise stated, Our fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including but not limited to value-added, sales, use or withholding taxes, assessable by any local, state, provincial, federal or foreign jurisdiction (collectively, "Taxes"). You are responsible for paying all Taxes associated with Your purchases hereunder. If We have the legal obligation to pay or collect Taxes for which You are responsible under this paragraph, the appropriate amount shall be invoiced to and paid by You, unless You provide Us with a valid tax exemption certificate authorized by the appropriate taxing authority. For clarity, We are solely responsible for taxes assessable against it based on Our income, property and employees.

7. PROPRIETARY RIGHTS  

1. Reservation of Rights in Services. Subject to the rights and licenses granted by Us in this Agreement, We and our licensors reserve and retain our entire right, title and interest in and to all any and all registered and unregistered rights granted, applied for or otherwise now or hereafter in existence under or related to any patent, copyright, trademark, trade secret, database protection or other intellectual property rights laws, and all similar or equivalent rights or forms of protection, in any part of the world (“Intellectual Property Rights”) in the Services and all of our materials; and none of Your or Your Users acquire any ownership or Intellectual Property Rights in or to Our Intellectual Property Rights as a result of an Order Form. No rights are granted to You hereunder other than as expressly set forth herein.

2. Restrictions. You shall not (i) permit any third party to access the Services except as permitted herein or in an Order Form, (ii) create derivative works based on the Services except as authorized herein, (iii) copy, frame or mirror any part or content of the Services, other than copying or framing on Your own intranets or otherwise for Your own internal business purposes, (iv) reverse engineer the Services, or (v) access the Services in order to (a) build a competitive product or service, or (b) copy any features, functions or graphics of the Services.

3. Your Courses and Content. If You, a third party acting on Your behalf, or a User creates courses or add content using the Services, You authorize Us to host, copy, transmit, display and adapt such courses and content, solely as necessary for Us to provide the Services in accordance with this Agreement.  Subject to the above, We acquire no right, title or interest from You or Your licensors under this Agreement in or to such courses or content, including any intellectual property rights therein.

4. Your Data. Subject to the limited rights granted by You hereunder, We acquire no right, title or interest from You or Your licensors under this Agreement in or to Your Data, including any intellectual property rights therein.  

5. Suggestions. We shall have a royalty-free, worldwide, irrevocable, perpetual license to use and incorporate into the Services any suggestions, enhancement requests, recommendations or other feedback provided by You, including Users, relating to the operation of the Services.

6. Statistical Data. We may process, use and/ collect certain types of data and information from Users in connection with use of the Purchased Services to deliver, analyze, support and improve the Purchased Services. We may collect certain information and data that relates to the use and operation of the Purchased Services, including features used, device and application identifiers, operating and system configuration information, location, log files, event files and other diagnostic files, as well as statistical, aggregated, anonymized data (collectively, “Statistical Data”). We use Statistical Data for development, diagnostic and corrective purposes in connection with providing technical and customer support, to maintain the security of the Purchased Services, to deliver performance insights, to analyze and enhance the Purchased Services and other service offerings, to provide benchmarking data and for marketing purposes. We retain all intellectual property rights in Statistical Data.

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8. CONFIDENTIALITY  

1. Definition of Confidential Information. As used herein, "Confidential Information" means all confidential information disclosed by a party ("Disclosing Party") to the other party ("Receiving Party"), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Your Confidential Information shall include Your Data; Our Confidential Information shall include the Services; and Confidential Information of each party shall include the terms and conditions of this Agreement and all Order Forms, as well as business and marketing plans, technology and technical information, product plans and designs, and business processes disclosed by such party. However, Confidential Information (other than Your Data) shall not include any information that (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party, (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party, (iii) is received from a third party without breach of any obligation owed to the Disclosing Party, or (iv) was independently developed by the Receiving Party.

2. Protection of Confidential Information. The Receiving Party shall use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but in no event less than reasonable care) (i) not to use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement, and (ii) except as otherwise authorized by the Disclosing Party in writing, to limit access to Confidential Information of the Disclosing Party to those of its and its Affiliates’ employees, contractors and agents who need such access for purposes consistent with this Agreement and who have signed confidentiality agreements with the Receiving Party containing protections no less stringent than those herein.  Neither party shall disclose the terms of this Agreement or any Order Form to any third party other than its Affiliates and their legal counsel and accountants without the other party’s prior written consent.

3. Compelled Disclosure. The Receiving Party may disclose Confidential Information of the Disclosing Party if it is compelled by law to do so, provided the Receiving Party gives the Disclosing Party prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party's cost, if the Disclosing Party wishes to contest the disclosure. If the Receiving Party is compelled by law to disclose the Disclosing Party’s Confidential Information as part of a civil proceeding to which the Disclosing Party is a party, and the Disclosing Party is not contesting the disclosure, the Disclosing Party will reimburse the Receiving Party for its reasonable cost of compiling and providing secure access to such Confidential Information.  ‍

9. WARRANTIES AND DISCLAIMERS  

1. Our Warranties. We warrant that (i) We have validly entered into this Agreement and have the legal power to do so, (ii) the Services shall perform materially in accordance with the User Guide, (iii) subject to Section 5.3 (Integration with Non-dominKnow Services), the functionality of the Services will not be materially decreased during a subscription term, and (iv) We will not transmit Malicious Code to You, provided it is not a breach of this subpart (v) if You or a User uploads a file containing Malicious Code into the Services and later downloads that file containing Malicious Code. For any breach of a warranty above, Your exclusive remedy shall be as provided in Section 12.3 (Termination for Cause) and Section 12.4 (Refund or Payment upon Termination) below.

2. Your Warranties. You warrant that You have validly entered into this Agreement and have the legal power to do so. You warrant that You will be solely responsible for compliance with all laws applicable to use of and access to the Services, and to Your performance of any of Your obligations under this Agreement.  

3. Third Party Products and Services. We do not make, and hereby expressly disclaim, any warranties in connection with non-dominKnow products and services.  All non-dominKnow products and services are provided “As-Is” without any warranty or indemnification from Us whatsoever. ‍
4. Disclaimer. EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEITHER PARTY MAKES ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. ‍
5. Non-GA Services. From time to time We may invite You to try, at no charge, Our products or services that are not generally available to Our customers ("Non-GA Services").  You may accept or decline any such trial in Your sole discretion.  Any Non-GA Services will be clearly designated as beta, pilot, limited release, developer preview, non-production or by a description of similar import.  Non-GA Services are provided for evaluation purposes and not for production use, are not supported, may contain bugs or errors, and may be subject to additional terms.  NON-GA SERVICES ARE NOT CONSIDERED "SERVICES" HEREUNDER AND ARE PROVIDED "AS IS" WITH NO EXPRESS OR IMPLIED WARRANTY.  We may discontinue Non-GA Services at any time in Our sole discretion and may never make them generally available.
   

10. MUTUAL INDEMNIFICATION  

1. Indemnification by Us. We shall defend You against any claim, demand, suit, or proceeding made or brought against You by a third party alleging that the use of the Services as permitted hereunder infringes or misappropriates the intellectual property rights of a third party (a "Claim Against You"), and shall indemnify You for any damages, attorney fees and costs finally awarded against You as a result of, and for amounts paid by You under a court-approved settlement of, a Claim Against You; provided that You (a) promptly give Us written notice of the Claim Against You; (b) give Us sole control of the defense and settlement of the Claim Against You (provided that We may not settle any Claim Against You unless the settlement unconditionally releases You of all liability); and (c) provide to Us all reasonable assistance, at Our expense.  In the event of a Claim Against You, or if We reasonably believe the Services may infringe or misappropriate, We may in Our discretion and at no cost to You (i) modify the Services so that they no longer infringe or misappropriate, without breaching Our warranties under “Our Warranties” above, (ii) obtain a license for Your continued use of the Services in accordance with this Agreement, or (iii) terminate Your User subscriptions for such Services upon 30 days’ written notice and refund to You any prepaid fees covering the remainder of the term of such User subscriptions after the effective date of termination.

2. Exclusions. We will have no liability for any Claim Against You to the extent that it arises from: (a) use of the Services in violation of this Agreement; (b) modification of the Services by anyone other than Us or a party authorized in writing by Us to modify the Services; (c) failure by You to install the latest updated version of the Services as requested by Us to avoid infringement; (D) installation or use of Services contrary to the specifications and directions contained in the User Guide or other reasonable instructions provided by Us; (E) non-dominKnow products, services, hardware, software, or other materials, or combination of these with Services.
3. ‍Indemnification by You. You shall indemnify, hold harmless, and defend Us from and against any and all damages, costs, losses, liabilities, claims, causes of action, proceedings, lawsuits, and expenses (collectively the “Claim Against Us”), including attorneys’ fees, costs and expenses reasonably incurred by Us, in connection with, related to, or arising out of:
   
   (a) a breach of Your representations, warranties or obligations under this Agreement;  
   
   (b) any and all third party claims as to any actual or alleged act, error and/or omission of You or Your Users, including, but not limited to any personal injury or bodily injury (including death) or damage to property, real, personal or otherwise  or the negligence of You or Your Users in connection with the performance of this Agreement;  
   
   (c) any and all third party claims alleging that Your Data, or Your use of the Services in breach of this Agreement, infringes or misappropriates the intellectual property rights of a third party or violates applicable law; provided that We (a) use reasonable efforts to promptly give You written notice of the Claim Against Us; (b) give You control of the defense and settlement of the Claim Against Us (provided that You may not settle any Claim Against Us without our written authorization and unless the settlement unconditionally releases Us of all liability); and (c) provide to You all reasonable assistance, at Your expense.

3. Exclusive Remedy. This Section 10 (Mutual Indemnification) states Our sole liability to, and Your exclusive remedy against Us for any type of claim described in this Section.  

11. LIMITATION OF LIABILITY  

1. Limitation of Liability. NEITHER PARTY'S LIABILITY WITH RESPECT TO ANY SINGLE INCIDENT ARISING OUT OF OR RELATED TO THIS AGREEMENT (WHETHER IN CONTRACT OR TORT OR UNDER ANY OTHER THEORY OF LIABILITY) SHALL EXCEED THE LESSER OF $500,000 OR THE AMOUNT PAID BY YOU HEREUNDER IN THE 12 MONTHS PRECEDING THE INCIDENT, PROVIDED THAT IN NO EVENT SHALL EITHER PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT (WHETHER IN CONTRACT OR TORT OR UNDER ANY OTHER THEORY OF LIABILITY) EXCEED THE TOTAL AMOUNT PAID BY YOU HEREUNDER. THE FOREGOING SHALL NOT LIMIT YOUR PAYMENT OBLIGATIONS UNDER SECTION 6 (FEES AND PAYMENT FOR PURCHASED SERVICES).

2. Exclusion of Consequential and Related Damages. IN NO EVENT SHALL EITHER PARTY HAVE ANY LIABILITY TO THE OTHER PARTY FOR ANY LOST PROFITS OR REVENUES OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER OR PUNITIVE DAMAGES HOWEVER CAUSED, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, AND WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING DISCLAIMER SHALL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

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12. TERM AND TERMINATION  

1. Term of Agreement. This Agreement commences on the date You accept it and continues until all User subscriptions granted in accordance with this Agreement have expired or been terminated. If You elect to use the Services for a free trial period and do not purchase a subscription before the end of that period, this Agreement will terminate at the end of the free trial period.

2. Term of Purchased User Subscriptions. User subscriptions purchased by You commence on the start date specified in the applicable Order Form and continue for the subscription term specified therein. Except as otherwise specified in the applicable Order Form, all User subscriptions shall automatically renew for additional periods equal to the expiring subscription term or one year (whichever is shorter), unless either party gives the other notice of non-renewal at least 45 days before the end of the relevant subscription term.

3. Termination for Cause. A party may terminate this Agreement for cause: (i) upon 30 days written notice to the other party of a material breach if such breach remains uncured at the expiration of such period, or (ii) if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors.

4. Refund or Payment upon Termination. Upon any termination for cause by You, We shall refund You any prepaid fees covering the remainder of the term of all subscriptions after the effective date of termination. Upon any termination for cause by Us, You shall pay any unpaid fees covering the remainder of the term of all Order Forms after the effective date of termination. In no event shall any termination relieve You of the obligation to pay any fees payable to Us for the period prior to the effective date of termination.

5. Return of Your Data. Upon request by You made within 30 days after the effective date of termination of a Purchased Services subscription, We will make available to You the ability to export your content as web compliant, SCORM, or xAPI compliant content. After such 30-day period, We shall have no obligation to maintain or provide any of Your Data and shall thereafter, unless legally prohibited, delete all of Your Data in Our systems or otherwise in Our possession or under Our control.

6. Surviving Provisions. Section 6 (Fees and Payment for Purchased Services), 7 (Proprietary Rights), 8 (Confidentiality), 9.3 (Disclaimer), 10 (Mutual Indemnification), 11 (Limitation of Liability), 12.4 (Refund or Payment upon Termination), 12.5 (Return of Your Data), 13 (Who You Are Contracting With, Notices, Governing Law and Jurisdiction) and 14 (General Provisions) shall survive any termination or expiration of this Agreement.

13. WHO YOU ARE CONTRACTING WITH, NOTICES, GOVERNING LAW AND JURISDICTION  

1. General. Who You are contracting with under this Agreement, who You should direct notices to under this Agreement, what law will apply in any lawsuit arising out of or in connection with this Agreement, and which courts can adjudicate any such lawsuit, depend on where You are domiciled.
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   Disputes will be adjudicated in Ontario, Canada.

2. Manner of Giving Notice. Except as otherwise specified in this Agreement, all notices, permissions and approvals hereunder shall be in writing and shall be deemed to have been given upon: (i) personal delivery, (ii) the second business day after mailing, (iii) the second business day after sending by confirmed facsimile, or (iv) the first business day after sending by email (provided email shall not be sufficient for notices of termination or an indemnifiable claim). Billing-related notices to You shall be addressed to the relevant billing contact designated by You. All other notices to You shall be addressed to the relevant Services system administrator designated by You.

3. Agreement to Governing Law and Jurisdiction. Each party agrees to the applicable governing law above without regard to choice or conflicts of law rules, and to the exclusive jurisdiction of the applicable courts above.

4. Waiver of Jury Trial. Each party hereby waives any right to jury trial in connection with any action or litigation in any way arising out of or related to this Agreement.

14. GENERAL PROVISIONS  

1. Export Compliance. The Services, other technology We make available, and derivatives thereof may be subject to export laws and regulations of Canada and other jurisdictions. Each party represents that it is not named on any Canadian government denied-party list. You shall not permit Users to access or use Services in a Canadian sanctioned country (list available at http://www.international.gc.ca/sanctions) or in violation of any Canadian export law or regulation.

2. Anti-Corruption. You have not received or been offered any illegal or improper bribe, kickback, payment, gift, or thing of value from any of Our employees or agents in connection with this Agreement. Reasonable gifts and entertainment provided in the ordinary course of business do not violate the above restriction.  If You learn of any violation of the above restriction, You will use reasonable efforts to promptly notify us (info at dominknow dot com).

3. Relationship of the Parties.  The parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties.

4. No Third-Party Beneficiaries.  There are no third-party beneficiaries to this Agreement.

5. Waiver. No failure or delay by either party in exercising any right under this Agreement shall constitute a waiver of that right.

6. Severability. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision shall be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of this Agreement shall remain in effect.

7. Attorney Fees. You shall pay on demand all of Our reasonable attorney fees and other costs incurred by Us to collect any fees or charges due Us under this Agreement following Your breach of Section 6.2 (Invoicing and Payment).

8. Assignment. Neither party may assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of the other party (not to be unreasonably withheld). Notwithstanding the foregoing, either party may assign this Agreement in its entirety (including all Order Forms), without consent of the other party, to its Affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets not involving a direct competitor of the other party. A party’s sole remedy for any purported assignment by the other party in breach of this paragraph shall be, at the non-assigning party’s election, termination of this Agreement upon written notice to the assigning party. In the event of such a termination, We shall refund to You any prepaid fees covering the remainder of the term of all subscriptions after the effective date of termination. Subject to the foregoing, this Agreement shall bind and inure to the benefit of the parties, their respective successors and permitted assigns.  

9. Entire Agreement. This Agreement, including all exhibits and addenda hereto and all Order Forms, constitutes the entire agreement between the parties and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. No modification, amendment, or waiver of any provision of this Agreement shall be effective unless in writing and either signed or accepted electronically by the party against whom the modification, amendment or waiver is to be asserted. However, to the extent of any conflict or inconsistency between the provisions in the body of this Agreement and any exhibit or addendum hereto or any Order Form, the terms of such exhibit, addendum or Order Form shall prevail. Notwithstanding any language to the contrary therein, no terms or conditions stated in Your purchase order or other order documentation (excluding Order Forms) shall be incorporated into or form any part of this Agreement, and all such terms or conditions shall be null and void.
10. Use of Name. We are permitted to use Your name, logo, or trademarks in any of Our publicity, advertising or sales materials unless we receive a written request explicitly denying this permission.

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