dominKnow Inc. is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under globally recognized accessibility benchmarks, which are currently defined at WCAG standards (as defined by the W3C) and AODA (as defined by Accessibility for Ontarians with Disabilities Act, 2005). We also monitor developing regulatory efforts in different regions as they change.

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Assistive devices

We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

We will notify customers of this through a notice posted on our premises and on our Company web-site.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, dominKnow Inc. will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.  

The notice will be placed at the front door of our office at 183 Michael Cowpland Drive, Ottawa, ON and on the company web-site.

Training

dominKnow Inc. will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.

All Employees and Contractors will be trained.

This training will be provided to staff and contractors within three months of being hired or contracted.
Training will include:
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• An overview of the AODA (Accessibility for Ontarians with Disabilities Act, 2005) and WCAG (Web Content Accessibility Guidlines, as defined by W3C) as it relates to the requirements of the customer service standard
• ‍dominKnow Inc.’s plan related to the customer service standard.
• How to interact and communicate with people with various types of disabilities
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
• How to use the communication tools such as interactive computer applications and telephone services.
• What to do if a person with a disability is having difficulty in accessing dominKnow Inc.’s goods and services

Staff will also be trained when changes are made to your accessible customer service plan.

Feedback process

Customers who wish to provide feedback on the way dominKnow Inc. provides goods and services to people with disabilities can e-mail, telephone or visit us in person.

All feedback, including complaints, will be addressed by the Office Manager or CEO.

Customers can expect to hear back in 10 business days.

Notice of availability

dominKnow Inc. will notify the public that our policies are available upon request by e-mailing, faxing or calling our Office Manager.

Modifications to this or other policies

Any policy of dominKnow Inc. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Contacting Us

Any questions about this Policy should be addressed to support@dominKnow.com.