Training and more with ONE Success

The ONE Success program helps ensure that you and your content creation team get started successfully in dominKnow | ONE and ensures that you remain successful as your team changes over time.

ONE Success can help you execute your vision

Change can be daunting, which is why we've designed the ONE Success program to not only get you up to speed quickly, but ensure you're maximizing the value out of dominKnow | ONE as your organization grows.

Video transcript

[00:00] This is Chris from the Domino team,

[00:02] and I wanna share with you our one of a kind approach

[00:04] to supporting our client authors.

[00:07] Like any powerful tool, there can be a lot

[00:09] to learn about working in Domino One.

[00:12] So we've put together a program we call One Success

[00:15] to help you be successful starting out in Domino One,

[00:17] and continue to be successful as your team

[00:20] and its goals change over time.

[00:23] One Success is not a one and done training event.

[00:25] It's a continuous learning approach that's there

[00:28] whenever your authoring team needs it,

[00:30] whether they're in their first week

[00:31] or their fifth year of using Domino One.

[00:35] There are several components to One Success.

[00:38] The first component is the One Charter.

[00:40] We work together with you

[00:42] to document your team's initial goals

[00:43] and objectives and major milestones.

[00:46] So we all know what you need to do in Domino One.

[00:50] The second component is One Learning Initial Author training

[00:53] to get your team up to speed and working with Domino One.

[00:57] And when you add new authors over time,

[00:59] the One Jumpstart component helps them ramp up quickly

[01:01] as well, setting them up in the One Learning program.

[01:05] Once your team is through its initial training,

[01:08] we have our one shares and one care components.

[01:10] The one shares are regularly scheduled sessions

[01:13] where your authoring team can ask questions and get help

[01:16] and even strategy

[01:17] and planning advice for upcoming project needs.

[01:20] The One Care component is

[01:21] what I sometimes call the phone a friend option.

[01:23] The ability to connect with our authoring specialists

[01:26] to get help or advice in between One Share sessions.

[01:30] And as we innovate and release new features.

[01:32] For Domino One, our one ahead Sessions are designed

[01:34] to help you not just understand what a new feature does,

[01:37] but help you plan

[01:38] for incorporating it into your authoring

[01:40] projects and workflows.

[01:43] Lastly, the One Success program includes one, support,

[01:46] technical support from the best

[01:47] support team in the industry.

[01:49] Support our clients rave about.

[01:53] Our One Success program is unique in the e-learning

[01:56] industry, providing a continuous learning approach

[01:58] to helping your authoring team.

[02:00] Because at Domino we recognize

[02:02] that your success is our success.

[02:05] I.

ONE Success has several components:

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ONE Charter

Your organization’s needs and milestones, to guide how we work together.

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ONE Learning

Training to get your initial content creation team started plus available training as new creators join your team.

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ONE Jumpstart

Schedule onboarding sessions as you add new creators throughout the year.

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ONE Shares

Regularly-scheduled sessions for your creators to ask questions and get help.

Two speech bubbles one with a ? the other with a ! above a stopwatch.

ONE Care

One on one or small group sessions for
when you need help, fast.

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ONE Ahead

Overview sessions for feature releases.

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ONE Support

REAL people providing phone (unlimited) and web meeting support to answer all your questions.

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“The online training resources and user meetings are brilliant.”

“All the sessions were held in an encouraging atmosphere, the instructor was always super patient with us and never rushed anything, making sure that each team member was getting a grasp of the tool.”

“The support I receive is simply the best. Consistently top notch. Your service is what others can only dream of.”

Content Authoring: Instructor Led Training

It's time to take your instructional design and content development skills to the next level!
Sign up for one of our instructor led courses and see the impact of your learning content soar.

View Instructor Led Training Schedule and Details

Other Training Resources:

dominKnow Community

Join the dominKnow community to access additional training resources and engage and learn from other dominKnow | ONE users.

dominKnow Blog

Discover eLearning articles from our in-house experts and special guest bloggers in the dominKnow Blog.

dominKnow Weekly User Meetups

Learn more about our Weekly User Meetups in the Community.