dominKnow AI Frequently Asked Questions

dominKnow uses artificial intelligence to help learning teams create better learning content faster. AI capabilities include:

• Translation and localization
• Assessment and question generation (Q3, 2026)
• Course and lesson generation (Q4, 2026)
• Content rewriting and summarization (Q4, 2026)

Our philosophy is simple: AI should accelerate content creation while keeping people in control.

No.

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Our AI is designed to augment—not replace—human expertise.

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AI helps authors generate ideas, draft content, translate materials, and automate repetitive tasks, while people remain responsible for reviewing, editing, approving, and publishing learning content.

Yes.

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AI capabilities are opt-in and can be enabled or disabled by each organization. Customers remain in full control of when and how AI is used.

Absolutely.

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Organizations that prefer not to use AI can continue using dominKnow without enabling AI features.

No.

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Customer content is never used to train public or third-party AI models.

We employ:

• Tenant isolation
• Secure encrypted communications (TLS 1.2/1.3)
• Strict access controls
• Zero-retention AI processing where supported
• Continuous security monitoring
• Human oversight of AI-generated content

Only the minimum information required to perform the requested AI function is transmitted.

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For example, when translating content, only the text requiring translation is securely transmitted—not an entire project or content library. Translation requests are initiated by the customer and processed over encrypted connections before the translated content is returned.

Generated content remains part of the customer’s project.

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Customer data submitted to supported AI services is not retained for AI model training purposes, and our AI partners are contractually required to meet our privacy expectations.

We use a human-in-the-loop approach.

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AI-generated content is always intended to be reviewed and approved by learning professionals before publication.

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Our AI capabilities are designed to support instructional design best practices while allowing authors to validate content for accuracy, completeness, and organizational standards.

We follow several core principles:

• Human oversight
• Customer control
• Transparency
• Privacy-first design
• Secure data handling
• Continuous quality testing
• Ethical AI practices

Yes.

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Our privacy and data handling practices are designed to support compliance with major international privacy regulations, including GDPR and CCPA.

Yes.

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Customer environments are logically separated using tenant isolation to ensure data remains protected and segregated.

Depending on the feature being used, dominKnow works with trusted AI providers including:

• OpenAI
• Anthropic
• AWS
• DeepL
• LangGraph

These providers are selected based on their security, reliability, and enterprise capabilities.

Translation is initiated by the customer.

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Only the content selected for translation is securely transmitted for processing. Once translated, the content is returned directly to the customer’s dominKnow environment.

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Customer terminology can also be incorporated to improve translation consistency.

Yes.

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AI can assist authors in creating more accessible learning experiences by supporting content creation, language improvements, and accessibility recommendations. These capabilities complement dominKnow’s long-standing commitment to WCAG-conformant learning content.

For additional information, please visit our:

• AI Security & Privacy Overview
• AI Translation Security Overview
• Security Center
• Accessibility Information
• Privacy Policy

If you have additional questions about our AI capabilities, security practices, or responsible AI approach, please contact the dominKnow team.