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Crystal Vesely, Manager of Training and Communications at a major financial institution, manages a dream team. Actually, that team is three different teams: The KM specialists, the instructional designers, and the training delivery team. What makes it even dreamier is that she is part of operations, not HR. What makes this better, and why it works, is the topic of our conversation.
Crystal shares her journey of how she manages the teams, and restructured operations content to make it more accessible and useful for the employees using Information Mapping techniques. Crystal dives into the differences and the connections between the three functions, and how they work together. She explains how she measures success, adapts to changes, and future plans to leverage AI for learning in the flow of work.
What you will take away:
- Process that supports the learning ecosystem to save time and effort
- How better collaboration leads to supporting key metrics
- How strategic change correlates to meeting business goals
To ask more questions, or participate in extended conversations about this episode, please join us in the inKnowvation LinkedIn Group.
About inKnowvation
inKnowvation is dominKnow’s live podcast series with a focus on innovating your eLearning strategy, tools, teams, and processes in a way that drives business outcomes for your organization. With a monthly cadence on Wednesdays at 11 am ET, our hosts Brent Schlenker and Chris Van Wingerden provide insights how the L&D world blends with the knowledge management space in a perfect Venn diagram. Join us for discussions and helpful observations that can help your organization.
